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USING PUBLIC MONEY WISELY AND WELL

• Wales Audit Office Conference
• 10th May 2006
• Sir Peter Gershon, CBE FREng

CONTEXT

• Rising public expectations of outcomes & quality of services
• Service quality components:
• Availability
• User satisfaction
• Importance
• Fairness of provision
• Cost
• Reducing public tolerance of inefficiency

DRIVERS OF PUBLIC SECTOR EFFICIENCY

• Outlook for public finances
• Political imperatives
• Level of integration with delivery of key outcomes & high quality services
• System capacity

SOURCES OF PUBLIC SECTOR EFFICIENCY GAINS

• Procurement
• Back office
• Simplification of delivery chains
• Productive time
• Transactional services

ROLE OF SCRUTINY & REVIEW

• Independence
• Objectiveness
• Public confidence
• Performance management frameworks
• Performance measurement
• Learning lessons from failures & successes
• Identification of good practice

IMPORTANCE OF SPREADING GOOD PRACTICE

• Avoiding unnecessary wheel reinvention
• Reducing the risk of failure
• Raising standards of performance

CHALLENGES

• Reconciling interests of different stakeholders
• Cultural
• Skills
• Integration of wider policy agendas
• Increasing the rate of diffusion of good practice

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