- The Carmarthen seminar held at the Mid and West Wales Fire and Rescue Service Headquarters in was the third of the six with 23 leaders from Welsh Public Service attending, details can be accessed here.
- A summary of the key findings of the Wales Audit Office key findings presented by Chief Operating Officer Anthony Snow can be accessed here.
- Mark Lewis, the Director of Finance and Leisure Services from Pembrokeshire County Council spoke about how a customer focussed culture has been developed and embedded within the Council’s leisure services, Pembrokeshire Leisure. A summary of the approach has been developed as a case study and is available via the shared learning forum.
Key messages from the Carmarthen delegates:
- Delegates felt that centrally set targets and timescales often prohibit collaborative working at a local level. There needs to be a mechanism for this message to be fed back to the Assembly.
- There is a need to recognise that the actions of one organisation may actually provide significant efficiency savings and improved service delivery for a number of organisations. How can this approach be recognised, measured and promoted?
- Cross organisational working has many benefits. The learning that takes place develops a greater awareness and understanding of the environment and issues influencing other organisations. It also produces imaginative solutions and options for the public.
|
The outputs of the seminar have been summarised here. The key messages that the delegates raised will be considered alongside the outputs of the other seminars over the coming month.
If you wish to comment upon the key messages, make more general comments or add a point of clarity I would be very pleased to hear from you. Please contact me via email at, anthony.snow@wao.gov.uk.
|
