Wales Audit Office, Ambulance services in Wales, December 2006

Wales Audit Office, Ambulance services in Wales – further update to the National Assembly for Wales’ Audit Committee, March 2009

Wales Audit Office, Delayed transfers for care-follow through, May 2009

Wales Audit Office, NHS Direct Wales, September 2009

Wales Audit Office, Patient handovers at hospital emergency departments, April 2009

Mason S, Knowles E, Colwell B, Dixon S, Wardrope J, Gorringe R, Snooks H, Perrin J, Nicholl J. Paramedic Practitioner Older People´s Support Trial (PPOPS): A Cluster Randomised Controlled Trial. British Medial Journal, In Press, 2007

Report for the National Institute for Health Research Service Delivery and Organisation programme, A Multi-Centre Community Intervention Trial to Evaluate the Clinical and Cost Effectiveness of Emergency Care Practitioners, March 2009

Understanding How People Choose Unscheduled Care Services report – http://www.awardresearch.org.uk/documents/UPCUUCS_report_June_2008.pdf

The Primary Care Foundation’s report ‘Urgent care
http://www.primarycarefoundation.co.uk/page9/page19/page19.html

Personal Social Services Research Unit, University of Kent , Research regarding health and social care unit costs -

Janette Turner, Professor Val Lattimer, Professor Helen Snooks,  An evaluation of the accuracy and safety of NHS Pathways, June 2008

Welsh Assembly Government, Delivering Emergency Care Services, An Integrated Approach for Delivering Unscheduled Care in Wales, February 2008

Welsh Assembly Government, Emergency care- A report from the Delivery and Support Unit, WHC (2006) 59, 11 August 2006

Welsh Assembly Government, A Strategy for Social Services in Wales Over the Next Decade, Fulfilled Lives, Supportive Communities, February 2007

Welsh Assembly Government Rural health planning web pages

Welsh Assembly Government, Rural Health Planning – improving service delivery in Wales, April 2009

Welsh Assembly Government, Primary and Community Services Strategic Delivery Programme

Welsh Assembly Government, Living in Wales surveys

NHS Wales, Welsh GP Patient survey

Review of the Care Programme Approach in Wales, National leadership and Innovation Agency for Healthcare 

Welsh Assembly Government, A Strategy for Social Services in Wales Over the Next Decade, Fulfilled Lives, Supportive Communities, February 2007

National Assembly for Wales Audit Committee, Ambulance Services in Wales Inquiry, July 2009

Health, Wellbeing and Local Government Committee, The Inquiry into Community Mental Health Services, September 2009,

NHS Knowsley- Choose Well

Take Care initiative in East Lancashire

Gloucestershire Hub for Health, Details of the hub within the annual report of Great Western Ambulance Service NHS Trust

Penarth Integrated Care Team - http://www.penarthintegratedcareteam.co.uk/

Individual Health Record http://www.wales.nhs.uk/sites3/page.cfm?orgid=770&pid=34153

NHS South West, Ensuring timely handover of patient care – ambulance to hospital. October 2008.

Health Inspectorate Wales, Reviews of the Healthcare Standards for Wales

National Leadership and Innovation Agency for Healthcare, Unscheduled care page

National Leadership and Innovation Agency for Healthcare, Welsh Emergency Care Access Collaborative final report

National Audit Office, The Provision of Out-of-Hours Care in England report 2, May 2006

Healthcare Commission , Not Just a Matter of Time – urgent and emergency care review

Department of Health, Urgent care pages

NHS Institute for Innovation and Improvement http://www.institute.nhs.uk/

NHS Institute for Innovation and Improvement, Ambulatory emergency care pages

Audit Scotland, Primary care out-of-hours services report, 30 August 2007

Scottish Executive, Your Emergency Care Summary: What does it mean for you? 2006

Department of Health toolkits – these include ‘Tackling Demand Together’ which is a toolkit for improving urgent and emergency care pathways by understanding increases in 999 demand

College of emergency medicine, The Way Ahead 2008-2012, Strategy and guidance for emergency medicine

NHS Wales, Minimum Standards to be achieved by Out of Hours providers

NHS Direct Wales

Welsh Ambulance Services NHS Trust

Informing Healthcare

Welsh Emergency Departments Federation (WEDFED)

Personal Social Services Research Unit, University of Kent

NHS Knowsley

Trauma Audit and Research Network (TARN)

Care and Social Services Inspectorate Wales (CSSIW)

Board of Community Health Councils in Wales

Healthcare Inspectorate Wales

Care Quality Commission (CQC)

National Public Health Service (NPHS)

Welsh NHS Confederation

Centre for Health Improvement Research and Evaluation (CHIRAL)

All Wales Alliance for Research and Development in Health and Social Care (AWARD)

College of Emergency Medicine (CEM)

NHS Institute for Innovation and Improvement