Patient Questionnaire about Hospital Meals About this questionnaire The Wales Audit Office is undertaking a review of hospital catering in Wales to find out whether hospitals in Wales are delivering good catering services, which help patients' recovery. We are seeking patient’s views about the choice of meals, the quality of meals, availability of help with eating and the eating environment.   Who should complete this questionnaire? If you have stayed in a Welsh hospital and have eaten hospital food within the last 12 months, please complete this short questionnaire. If someone you care for has stayed in hospital within the last 12 months, you may fill out this questionnaire for them, but please ask for their permission first. We will not ask you for your name or any information which will identify you. About the Wales Audit Office We are an independent audit organisation that reviews NHS organisations in Wales.  We will use the findings from this questionnaire to inform NHS organisations about what they are doing well and what they need to improve on. If you have any questions about the questionnaire, please telephone Katrina Febry on 029 2032 0616 or send an email to katrina.febry@wao.gov.uk. Please complete this questionnaire by 30 April 2010 Patient questionnaire about hospital meals Please fill in this questionnaire only if you have stayed in hospital and eaten hospital food in the last 12 months. If you have stayed in hospital more than once, please tell us about your most recent stay in hospital. We are only interested in the food provided on the wards: we are not interested in the food provided in the canteen. About you 1. Which hospital did you stay in? --Click Here--Barry Hospital, Vale of GlamorganBrecon War Memorial HospitalBro Ddyfi Community Hospital, MachynllethBronglais General Hospital, AberystwythBronllys Hospital, BronllysBuilth Wells Hospital, Builth WellsCaerphilly & District Miners Hospital, CaerphillyCefn Coed Hospital, Cockett, SwanseaChepstow Community HospitalGlan Clwyd Hospital, BodelwyddanKnighton HospitalLlandough Hospital, Llandough, Penarth, Vale of GlamorganLlandrindod Wells County War Memorial HospitalLlanidloes HospitalMontgomery County Infirmary, NewtownMorriston Hospital, MorristonNeath Port Talbot Hospitald, BangorNevill Hall Hospital, AbergavennyPrince Charles Hospital, Merthyr TydfilPrince Phillip Hospital, LlanelliPrincess of Wales Hospital, BridgendRookwood Hospital, Llandaff, CardiffRoyal Glamorgan Hospital, LlantrisantRoyal Gwent Hospital, NewportSingleton Hospital, SwanseaSt Woolos Hospital, NewportTonna Hospital, NeathUniversity Hospital of Wales, Heath, CardiffVictoria Memorial Hospital, WelshpoolWest Wales General Hospital, Glangwili, CarmarthenWhitchurch Hospital, Whitchurch, CardiffWithybush General Hospital, HaverfordwestWrexham Maelor Hospital, WrexhamYsbyty Gwynedd, BangorYstradgynlais Community HospitalNot listed here, please type in the box below   Other - please name
2. Which ward did you stay in?
3. How long did you stay in hospital for? (Day one being the day you entered hospital, and the last day being the day you were discharged) Less than 1 day   2 - 3 days   4 - 7 days   8 - 14 days   More than 2 weeks   Your health needs 4. Were you weighed during your stay at hospital? Yes   No   Not sure       5. Was your height measured during your stay in hospital? Yes   No   Not sure       6. Did a member of the hospital staff talk to you about your dietary needs? (For example, nutritional supplements, sugar free food, or low-fat food, etc) Yes   No   Not sure       7. Were you given food that was suitable to your dietary needs? (For example, nutritional supplements, sugar free food, or low-fat food, etc) I did not require a special diet   Yes, always   Yes, most of the time Rarely   Never   Don't know Menu 8. Menu   Yes, always   Yes, most of the time   Rarely   Never     Could you understand the menu?           Did you recognise the food options on the menu?           Was there enough choice on the menu?           Were you able to choose your portion size?         9. Did the menu change often enough?  (for example, you didn't see the same food options every few days) Yes, always   Yes, most of the time   Rarely Never   I was not in hospital long enough to tell   10. Was there enough menu choice to suit your religious beliefs? Yes, always   Yes, most of the time   Rarely Never   I have no beliefs which require a special diet   11. If you are a vegetarian or vegan, was there enough choice to meet your needs? Yes, always   Yes, most of the time   Rarely Never   I am not vegetarian or a vegan   12. If you have a food allergy, was there enough choice to meet your needs? Yes, always   Yes, most of the time   Rarely Never   I do not have a food allergy   13. How did you choose what meals to eat? I filled in a form   I told a member of staff   I chose food from a trolley Other   A family member chose for me   There was no choice 14. When did you choose what to eat? Before the day of a meal   On the day of the meal   From the trolley There was no choice     Hygiene and Comfort 15. Were you able to wash your hands before you ate your food? Yes, always   Yes, most of the time   Rarely   Never     16. Did a member of staff help you get comfortable before you ate your food? Yes, always   Yes, most of the time   Rarely   Never   I did not need help to get comfortable   17. Where did you eat most of your meals? In bed   In a chair near my bed   In a communal dining area   Other     18. Was the area where you ate your food clean and tidy? Yes, always   Yes, most of the time   Sometimes   Never     Help when eating 19. If you needed eating aids, were you provided with them? (for example, special cutlery or non-slip mats etc) Yes, always   Yes, most of the time   Rarely   Never   I did not need them   20. If you needed help when eating, were you given it? Yes, always   Yes, most of the time   Rarely   Never   I did not need help   21. If someone helped you to eat your food, who was it? Family member   Friend   Carer/volunteer   Nurse   I did not need help   22. If someone helped you to eat, was this soon enough after your food had arrived? Yes, always   Yes, most of the time   Rarely   Never   I did not need help   Your meal 23. Your meal   Yes, always   Yes, most of the time   Rarely   Never     Were you happy with the time your meals were served?           Were your meals free from disturbance by nurses or doctors treating or assessing you?           Were you given enough time to finish your meal?           If you missed a meal, was a replacement provided?           Did you always get the meal you ordered?           Was fresh fruit available?           Were drinks available between meal times?           Were snacks available between meal times?           Was fresh water available throughout the day?           Was your food served at the temperature you would have expected?         24. Were you given enough food to eat? Yes, too much   Yes   No, not enough       25. How would you rate?   Excellent   Good   Acceptable   Poor   Very poor     The taste of the food you were given?             The appearance of the food you were given?             The healthiness of the food you were given?             Your overall satisfaction with the food you received?           Comments If there is anything else you would like to tell us about your experiences of food served in hospitals in Wales please do so in the boxes below. 26. Is there anything particularly good about the food or the catering services you received? 27. Is there anything that can be improved? 28. Any other comments? Thank you very much for your help by completing this questionnaire. Please would you now click on the SUBMIT button below to send your answers to us.