Have your say on unplanned, urgent or emergency care We want to hear from you to get a better understanding of the issues you may have faced when choosing unscheduled care services. We would like responses to the questions below, which you can answer anonymously. When answering each of the questions please be specific about which service you are referring to. 1. Which of the unscheduled care services in the diagram have you accessed in the last two years? (Click here to view the unscheduled care diagram) 2. How did you decide which service to go to for help? 3. Do you think you made the right choice? Please explain your answer. 4. What was the best and worst thing about your care? 5. How could your experience have been improved? 6. If you have any other comments please let us know Thank you for taking the time to complete this survey.

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