Good practice

Welcome to the Good Practice Exchange (GPX).
We gather and share knowledge and practices to support you and your organisation in delivering better services.

The Good Practice Exchange is based on the following key principles:

  • Not reinventing the wheel;
  • Adapting not adopting;
  • Not advocating a one-size-fits-all approach; and
  • Acting as a 'conduit' for the sharing of knowledge.

How does it work?

We gather and share good practice in a number of ways, such as: Case studies; Shared Learning Seminars; and Online good practice guidance.

We also work in collaboration with other organisations. In particular, we work in partnership with Good Practice Wales, a single access online portal to Welsh Public Services good practice and knowledge.

Also see: Shared Learning Seminars

Also see: Case Studies

Our approach

Find out about our commitment to improving public services across Wales.


Find out about delivering services that are cost-effective and high-quality and focus on public needs.


Find out about managing finances effectively and responding to the reductions in funding.


Find out about managing assets and effectively delivering public services.


Find out about managing your staff more effectively.


Find out about the processes for making and implementing decisions within your organisation

Shared learning Seminars

Find out about our events and seminars designed to share good practice and knowledge.

Case studies

Find out about our case studies