The 'Smarter Ways of Working' good practice area aims to provide a convenient stimulus for innovation and creative thinking in gearing the organisation of work - and the people who deliver it - to more flexible patterns. It aims to support an overall organisational strategy of improvement, generating benefits in relation to cost control, sustainability, and employee engagement. At the heart of smarter ways of working is citizen-centred service design.
These web pages inevitably focus on the application of specific practices, and of course these are worthy in their own right - but the larger message is that good practice is about innovation more than standardisation. These materials illustrate that it is possible to make changes, and that these changes can have multiple benefits.
Innovation is the key to meeting growing public expectations and financial pressures