New service models is about new ways of delivering public services. Many of our reports have identified that public services are not always well set-up to meet the demands of citizens. In particular, many citizens need to go to different public bodies to get the service they want. Trying to get a service can be difficult and frustrating.
There has been much talk about more joined-up services, and citizen centred services. And there have been some good examples. But there is much more to be done to improve services for citizens, and to reduce costs by cutting down on unnecessary duplication and activity.
The New Models of Service Delivery work-stream under the former Efficiency and Innovation Programme has produced some useful research on a range of new ways of delivering services. In particular it has explored issues around supporting vulnerable families, independent living and services for young people at risk of being out of work, education or training. That work is now being taken forwards by the Effective Services for Vulnerable people workstream, under the Public Service Leadership Group. More detail about its work and the research findings can be found here.