Mid Wales Housing Association
01/01/2009
The system provides monthly reports analysing the performance of the Association against core indicators.
The Metrics report covered three broad areas - Stakeholder, Business Processes and Learning & Growing - and operated on a traffic light system showing green, amber and red performance. Where performance was below the target (red indicators), operational managers met monthly to identify the reasons for poor performance and to agree how to manage an improvement in the service.
Contact Name: Jude Boutle
Contact Role: Community Services Manager
Contact Telephone: 01686 620530
Contact Email: jboutle@mid-walesha.co.uk
Contact Address: Mid Wales Housing Association
Bryn Aderyn
The Bank
Newtown
Powys
SY16 2AB
Website: www.mid-walesha.co.uk