Case study list

Pembrokeshire Housing Association

01/01/2009

Assistance was given in the following areas:

• Completion of housing benefit forms and ensuring that all relevant support documentation is provided to the Council Housing Benefit Team.
• Estimating and advising on rent payable if entitled to only partial benefit.
• Debt counselling.
• Working with the Association floating support officer to ensure that vulnerable tenants are maximising their income.
• Working with the Area Housing Officers to ensure that tenancies are sustained and evictions for rent arrears are avoided as far as possible.
• Carrying out Housing Benefit Appeals on behalf of tenants.
• Signposting to other agencies where more complex advice is required.