Merthyr Tydfil Housing Association
The Association produced its mission statement with the support of an external facilitator engaging with customers through focus groups (tenants; community stakeholders; staff; Board).
This helped to position the Association, identified its strengths and weaknesses and established four strategic themes.
The Business Plan has a fundamental review every four years and an annual review at an away day with staff and board members. Departmental objectives flow from the Business Plan and individual objectives are set, with training and support, to achieve outcomes. The effectiveness of this approach was evident during the inspection when all staff interviewed were very clear on corporate objectives and priorities.