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Leadership, vision and action combined with learning from service users and staff are some of the important factors that drive improvement in social services says a report published today by the Care and Social Services Inspectorate Wales and the Wales Audit Office.
The report which was written by Sue Mead, a former Director of Joint Reviews, was commissioned by CSSIW and the Wales Audit Office to draw together the learning from joint reviews in Wales over the last ten years, identify the key factors that drive improvements in social services and highlight areas of consistent improvement. The report also considers what organisational and service developments are needed by local authorities to sustain the progress made and improve further.
The report provides a thorough and comprehensive analysis of the data and information available, drawing together the evidence from the last 10 years of joint reviews, but with a particular focus on the second programme of reviews which commenced in 2004.