Events

  • Making services more accessible to people who do not speak English or Welsh
    People who don’t speak English or Welsh well will struggle to be able to use the public services they need.
    2017-03-16
    09:00
    08:00
  • Finance for the Future …Counting on you
    This joint event gave delegates an opportunity to learn more about the key changes and challenges faced by the sector, as well as hearing from some
    2016-11-01
    08:45
    16:00
  • Designing effective services for frequent users
    Frequent users of public services are those who regularly contact a specific or a range of public services.
    2017-01-18
    09:00
    09:00
  • Benefits realisation webinar
    Public Services spend millions of pounds on projects that never get finished.
    2016-11-24
    12:00
    13:15
  • Making a reality of early closure
    Over the next few years, local government, national parks, fire and police bodies in Wales will be required to close their accounts earlier. 
    2016-11-10
    09:00
    09:00
  • Public services working in partnership for better health and wellbeing
    This is underpinned by the principles of the Wellbeing of Future Generations Act and the Social Services and Wellbeing Act.
    2016-11-17
    09:00
    09:00
  • Record Keeping: Setting the record straight
    In 2015-16, there were 3 million outpatient attendances, approximately 500,000 admissions to hospital beds, 120,000 people having diagnostic tests
    2016-10-19
    13:00
    14:30
  • Open Data
    Open data is data that anyone can access, use or share.
    2016-08-10
    10:00
    11:00
  • Redesigning public services: The strategic importance of digital
    The seminar was run in partnership with Good Practice Wales, Welsh Local Government Association, Welsh Government, Wales Council for Voluntary
    2016-09-29
    08:00
    08:00
  • Embracing Complaints: Opportunities to improve your organisation
    Over the last 10 years, the Public Service Ombudsman for Wales has seen a significant increase in complaints and concerns about devolved services i
    2016-06-09
    08:00
    08:00
  • Future Wellbeing of Internal Audit
    Public bodies will be expected to apply the five ways of working (integration, collaboration, long term, involvement and prevention) to the way
    2016-05-11
    08:00
    12:00
  • The Future of Governance: Effective decision making for current and future generations
    Public services in Wales will need a step change in the way they make decisions, to respond effectively to the Wellbeing of Future Generations Act.
    2016-07-06
    08:30
    08:30

Each year, we hold a number of good practice events. Most of them are shared learning seminars/webinars.

These workshops bring together individuals from across the Welsh public sector to share ideas and good practice on specific issues.

When you sign up to an event that we have organised we collect specific information about you as a delegate, facilitator or contributor. Find out more in our privacy policy.

Good practice resources

Visit the good practice section to access all the resources from our shared learning events.