An impressive year for public audit in Wales Read more about An impressive year for public audit in Wales The jointly published Annual Report and Accounts for the year ending 31 March 2016 also shows that we are on track to deliver each of our three-year priorities. The report provides an analysis of delivery and performance - in areas such as impact, leadership, finances, communication and environment. For example:
Rhondda Cynon Taf County Borough Council – Annual Improvement Report 2015-16 Read more about Rhondda Cynon Taf County Borough Council – Annual Improvement Report 2015-16
Rhondda Cynon Taf County Borough Council – Annual Improvement Report 2015-16 Read more about Rhondda Cynon Taf County Borough Council – Annual Improvement Report 2015-16
Follow-up Outpatient Appointments – Summary of Local Audit Findings Read more about Follow-up Outpatient Appointments – Summary of Local Audit Findings
Follow-up Outpatient Appointments – Summary of Local Audit Findings Read more about Follow-up Outpatient Appointments – Summary of Local Audit Findings
Wrexham County Borough Council – Annual Improvement Report 2015-16 Read more about Wrexham County Borough Council – Annual Improvement Report 2015-16
Wrexham County Borough Council – Annual Improvement Report 2015-16 Read more about Wrexham County Borough Council – Annual Improvement Report 2015-16
Embracing Complaints: Opportunities to improve your organisation Read more about Embracing Complaints: Opportunities to improve your organisation Over the last 10 years, the Public Service Ombudsman for Wales has seen a significant increase in complaints and concerns about devolved services in Wales. The introduction of fees for bringing claims to Employment Tribunals by employees has markedly reduced the number of claims being brought, with the consequence that staff complaints, or more accurately grievances, are taking up more organisational resources to deal with.